Return & Refund Policy

Terms and Conditions

• A valid reason for the return is always required.
• Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
• Trying on is allowed, but wearing is not.
• Discounted (sale) items cannot be returned without a valid reason.
• Intentionally ordering multiple sizes with the intention of returning (some of them) is not permitted.
• Certain items are excluded from return for hygienic reasons (such as underwear, swimwear, and jewelry), unless they are unopened and unused.

Return Window

You have 30 days from the date of delivery to return your items. After this period, returns will not be accepted.

How to Return

You may begin by contacting us at info@evie-bay.com to request a return form and receive the return address.

Then please proceed with packing your item - make sure to use the original packaging or at least similar to prevent damage.

We will provide you with a return address where you can send the prepared package. Please remember that you will pay for the return shipping costs.

After we receive and inspect your item, we'll process your refund (or exchange).

Refund Processing

Refunds will be issued to your original payment method within 10 days after we receive your return.

Return Shipping Costs

Customers are responsible for return shipping costs.

Exchanges

Want a different size or colour? No problem! You can exchange new items within 30 days of delivery. Contact us to arrange an exchange.

Order Cancellations

Orders can only be cancelled before they are processed. Once your order has been shipped, you will need to return it.

Received a Damaged or Incorrect Item?

If we made a mistake or your item arrived damaged, email info@evie-bay.com with your order details and we'll fix it!

You can still return your item within 30 days, as long as it's unused and in perfect condition.

Liability

• We are not responsible for lost packages if the tracking information indicates that the item was delivered to the address provided by the customer.
• An incorrectly provided address is the customer’s responsibility.
• Errors in the address must be reported within 24 hours of placing the order via info@evie-bay.com
  

 

 

You may not cancel an order once it has been placed and is being processed. No refund or chargeback can be initiated until the item has actually arrived and been received. If you have a question or issue with your order, please contact us first at info@evie-bay.com.